Note: You don't need to approve answers with the WhatsApp provider.
Medical representatives are not allowed to type their own answer to the doctor's messages. They use pre-prepared responses.
Note:
Answers are not connected with the particular template. You can create as many answers as you need at once, and these answers will display in each WhatsApp template.
To create answers, fill in the following fields in the dialog:
- WhatsApp Title - not visible to the recipient. Used for displaying in the list of previously created content.
- Product direction – select the required option from the drop-down list.
Note:
To select all product directions - click the All Product Directions button.
Labels – labels are added to assign content to a specific type; they can also be used to generate statistics for particular labels.
Note:
To add a label, select an existing one from the list or enter the name of a new label in the field.
To delete a label – click the icon .
- Archived checkbox – used to add content to the archive.
Click on the tab Answers.
Select the answer type: Text, Image, Video, or Document.
- Text - select option if you need to send just a text message. Add a text heading in the field.
- Image - used if you need to send a picture. Click the Browse button and select the image from your storage.
- Video - used if you need to send a video. Click the Attach Video file button and select the file from your storage.
- Document - used if you need to send a document. Click the Attach File button and select the file from your storage.
Message - used to add the text of the message that the client will receive.
If the message needs to use recipient data (for example, name), click Personalization and select a personalization parameter (for example, Name).
- Click the Save button.
Note:
To remove an answer, click the Remove button.
To add more answers - click the Add another answer button.
- To close the dialog without saving changes, click the Cancel button.