Business Value

The Help Desk Report dashboard provides visibility into support requests submitted by CRM users and helps monitor the efficiency of support processes.

The dashboard enables users to analyze incoming requests, monitor ticket resolution performance, identify recurring issues, and evaluate support workload.

The dashboard helps users:

• monitor support request volume;
• analyze user issues and requests;
• track ticket resolution performance;
• identify recurring problems;
• evaluate communication channels;
• improve support service quality;
• support operational decision-making.

Additional Business Rules

• All visualizations are recalculated according to active filters.
• Ticket Status filters affect request counts displayed in the dashboard.
• Historical requests remain available for trend analysis.
• Dashboard data depends on Help Desk and CRM synchronization status.
• User permissions may limit visibility of tickets and employee data