Important:
All selected filters affect all data displayed on the dashboard.
Note:
By default, the dashboard opens using the Current Year, Current Quarter filters.
The selected reporting period is displayed at the top of the panel.
Available Filters
Note:
You can select more than one position from each category to display them in the report.
Filter | Description |
|---|---|
Year | Reporting year |
Quarter | Reporting quarter |
Month | Reporting month |
Day | Reporting day |
Supervisor | Employee supervisor |
Employee | Employee |
Employee Direction | Business direction |
Employee Position | Employee position |
Ticket Status | Ticket status |
Channel of Communication | Communication channel used to create the request |
Type of Request | Request category |
Ticket ID | Unique ticket identifier |
Paid Ticket | Paid support request indicator |