Business Value
The Pharmacy Calls dashboard provides visibility into pharmacy visit execution, product availability, and brand penetration across pharmacies.
The dashboard helps users evaluate pharmacy coverage, monitor product presence, identify distribution gaps, and analyze brand performance within the pharmacy channel.
The dashboard helps users:
- monitor pharmacy coverage;
- evaluate product availability;
- analyze brand penetration;
- monitor SKU distribution;
- identify pharmacies with missing stock;
- support pharmacy-focused sales activities;
- optimize territory and product performance.
Data Sources
The dashboard uses data from:
- crm_task_fact_v2_csv
- crm_owner_v2_csv
- crm_companypreparation2_csv
- crm_company_dictionary_v2_csv
- crm_sku_dictionary_csv
- Employee hierarchy data
- Organization master data
- Calendar data
Additional Business Rules
- All visualizations are recalculated according to active filters.
- Product availability is based on information collected during pharmacy visits.
- Multiple visits to the same pharmacy are counted once in coverage calculations.
- Dashboard data depends on CRM synchronization status.
- User permissions may limit visibility of territories, employees, organizations, or brands.