To communicate with the technical support department, use the priority or minor communication channels.
Primary communication channel
The priority communication channel is a chatbot.
You can open a support case through the Proxima CRM Chat Bot if the Chat Bot is unable to resolve your issue.
Important:
Only authorized users can use the bot (it is available through the company web portal and CRM application).
Note:
Please, read here to learn how to use the chatbot.
Secondary communication channels
If you are not allowed to use a chatbot, you can use the following channels:
Please send us a message from your official email address listed on your user record in Proxima CRM.
Important:
The technical support department doesn't accept emails from private email addresses.
Viber, whatsapp, telegram.
Please provide your email address, company name, and your full name when you use this communication channel. These details are necessary for successful identification.
Phone
Please provide your email address, company name, and your name when you use this communication channel. These details are necessary for successful identification.
Important:
Please follow the rules when you contact the technical support.