To contact the technical support department, please follow the rules:
- Check the application upgrade. Be sure you have the latest version.
- Fill in the request's title.
- Describe the problem in detail:
- What did you do before the error appeared
- Add the error's date and time
- Type of your mobile device
Examples:
Data is not displayed in the web version of CRM, which is open on a laptop
Synchronization does not work on a phone with the Android OS
- Add screenshots or a video
Note:
If the request concerns another user (for example, your subordinate), please indicate that user's full name and login (email).
Important:
Do not send messages several times. Repeated emails on the same topic slow down the processing of your request. If necessary, wait for a response or use the “reply” function on your previous email.