Business Value

The Double Calls Evaluation Dynamics dashboard helps evaluate the quality of field force execution during double calls and monitor employee competency development over time.

The dashboard provides visibility into employee assessment results collected during joint visits and helps identify strengths, development areas, and coaching opportunities.

The dashboard helps users:

• evaluate employee competencies;
• monitor performance quality trends;
• identify development opportunities;
• support coaching and mentoring activities;
• analyze evaluation results across employees and teams;
• improve field force effectiveness and execution standards.

Additional Business Rules

• All visualizations are recalculated according to active filters.
• Competency scores depend on the evaluation template configured in CRM.
• Criteria Group and Criteria filters directly affect competency calculations.
• Only completed evaluations are included in reporting.
• Dashboard data depends on CRM synchronization status.
• User permissions may limit visibility of specific employees or territories.