The Non-call Activity table displays non-call activities by employee for the selected reporting period. It shows how many non-call activities were recorded on each day and provides the total number of non-call activities for each employee.

This table helps users monitor employee involvement in activities outside standard customer calls or visits, such as administrative work, meetings, trainings, planning, or out-of-office activities.

Business Questions

The Non-call Activity table helps answer the following business questions:

• Which employees recorded non-call activities during the selected period?
• On which days were non-call activities performed?
• How many non-call activities were recorded by each employee?
• Which employees have the highest number of non-call activities?
• How are non-call activities distributed across the selected reporting period?
• What is the total number of non-call activities for all displayed employees?

Total Column Calculation Logic

The Total column summarizes the number of non-call activities for each employee across all displayed days in the selected reporting period.

Calculation logic

Total = SUM([Non-call Activity])

The calculation adds all daily non-call activity values for the selected employee within the selected reporting period.

For example, if an employee has non-call activities recorded on several days of the month, the Total column displays the sum of all these daily values.