| Dashboard / Tab Name | Synchronizations |
| Business Goal | Provide visibility into CRM synchronization activity and monitor technical interaction between user devices and the CRM platform. |
| Business Value | The dashboard helps management and administrators monitor synchronization frequency, identify technical issues affecting CRM usage, evaluate employee synchronization behavior, and ensure stability of mobile CRM operations. It supports early detection of synchronization failures, improves control over data availability in the field, and helps maintain operational continuity of CRM processes. |
| Main Users | CRM Administrators, Support Teams, IT Operations, Sales Managers, Product Managers |
| Key Decisions Supported | Technical issue investigation, synchronization stability monitoring, mobile CRM adoption analysis, identification of inactive or problematic users, device-related troubleshooting, and operational support process improvement. |