| Dashboard / Tab Name | Help Desk Report |
| Business Goal | Provide visibility into user support requests and monitor operational efficiency of CRM support processes. |
| Business Value | The dashboard helps management and support teams analyze incoming user requests, monitor ticket resolution dynamics, evaluate support workload, and improve transparency of issue handling processes. It supports identification of recurring user problems, optimization of support operations, and improvement of CRM user experience and service quality. |
| Main Users | Support Teams, CRM Administrators, Product Managers, IT Operations, Sales Managers |
| Key Decisions Supported | Support workload analysis, ticket resolution monitoring, identification of recurring issues, support process optimization, communication channel effectiveness analysis, and CRM service quality improvement. |