| Dashboard / Tab Name | Emails |
| Business Goal | Provide visibility into email campaign execution and evaluate customer engagement with digital communication channels, including delivery performance, content engagement, and communication effectiveness across different customer segments. |
| Business Value | The dashboard helps management monitor email delivery performance, analyze customer engagement with email content, evaluate open, read, and visited dynamics, and identify effectiveness of omnichannel communication activities. It supports optimization of digital communication strategy, improves targeting quality, and helps increase customer interaction efficiency across email campaigns. |
| Main Users | Marketing Managers, Product Managers, Omnichannel Managers, CRM Administrators, Business Analysts |
| Key Decisions Supported | Email campaign performance analysis, customer engagement optimization, communication channel effectiveness evaluation, identification of undelivered or unopened emails, content strategy improvement, and omnichannel engagement planning. |