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Distance in call

Sometimes, after closing a call, the displayed distance may be unusually large.

Or missing altogether.

Possible Causes and Solutions:

1. Check the Correct Company in the Call.

  • If the client's workplace in the call does not match their actual location, update the workplace information.
  • For a scheduled call: Refer to the article Additional Workplace for the Client.
  • For a completed call: If the workplace was recorded incorrectly, contact technical support with the call date, time, and the correct company.

2. Verify the Reference Coordinates When Closing the Call

    • Click on the Location Icon (shaped like a drop).
    • A map will open, showing the call location.
    • If the location is incorrect, proceed to step 3.
    • If the location is correct but the distance is too large, the company’s reference coordinates may be incorrect. Contact technical support with the call date, time, and call name for further investigation.

3. Check Network Performance

  • Turn Airplane Mode on and off to restart the GPS module and clear cached coordinates.
  • Check your mobile network by opening a browser and loading news, weather, or a video to confirm a stable connection.
  • Verify location accuracy on a map app (e.g., Google Maps, Apple Maps). Stand near a window or outside to improve GPS accuracy. If the location is correct, try resetting the call coordinates by clicking the Target Icon.
  • If the location is displayed correctly on the map, try to reset the coordinates in the visit itself by clicking on the Sighting icon.
  • If the location is incorrect despite a stable mobile network, proceed to step 4.

4. Check GPS Settings

The last factor that may affect the distance in a call is incorrect GPS module settings. Depending on the operating system you are using, refer to one of the following articles:

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