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GPS Setup for iOS (iPhone and iPad): Distance Not Shown in a Call

Using an Android device? See GPS setup for Android.

Proxima Cloud CRM uses your device's location to calculate the distance between you and the client when you close a call. If GPS is not set up correctly on your iPhone or iPad, you may see one of these problems:

  • the distance is not shown in the call;
  • the distance is much larger than it should be;
  • your coordinates were not captured;
  • a message at the bottom of the screen says that not all permissions have been granted.
A large distance shown when closing a call
Message about missing permissions at the bottom of the screen

To fix it, check the following settings on your device.

1. Allow Proxima Cloud CRM to use your location

If the app shows a message about missing permissions, tap it and select Allow.

Allowing location access for Proxima Cloud CRM

You can also set it up manually:

  1. Open Settings, go to Apps and select Proxima Cloud CRM.
  2. Tap Location.
  3. Select Always.
  4. Turn on Precise Location.
Proxima Cloud CRM in the list of apps in Settings
Location set to Always and Precise Location turned on

Important: If Precise Location is turned off, the device reports only your approximate location, and the distance in the call may be very large.

2. Turn on Location Services

  1. Open Settings and go to Privacy & Security → Location Services.
  2. Make sure that Location Services is turned on.
  3. In the list of apps, check that Proxima Cloud CRM is set to Always.
Location Services turned on, with Proxima Cloud CRM set to Always

3. Turn off Low Power Mode

Low Power Mode can limit GPS, which affects the distance calculation. We recommend turning it off while you work in Proxima Cloud CRM.

  1. Open Settings and go to Battery.
  2. Make sure that Low Power Mode is turned off.
Low Power Mode turned off in Battery settings

After you change the settings, close the call again. If the distance is still not shown or is incorrect, see Distance in call.