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GPS Setup for Android: Distance Not Shown in a Call

Using an iPhone or iPad? See GPS setup for iOS.

Proxima Cloud CRM uses your device's location to calculate the distance between you and the client when you close a call. If GPS is not set up correctly on your Android device, you may see one of these problems:

  • the distance is not shown in the call;
  • the distance is much larger than it should be;
  • your coordinates were not captured;
  • a message at the bottom of the screen says that not all permissions have been granted.
A large distance shown when closing a call
Message about missing permissions at the bottom of the screen

To fix it, check the following settings on your device. The names of the settings may differ slightly depending on the device manufacturer and Android version.

1. Allow Proxima Cloud CRM to use your location

  1. If the app shows a message about missing permissions, tap it and tap Allow.

    Allowing permissions for Proxima Cloud CRM

  2. In the next window, select Precise and While using the app.

    Precise and While using the app selected

  3. Then change the setting to Allow all the time and make sure that Use precise location is turned on.

    Allow all the time selected and precise location turned on

  4. Allow the app to show pop-up windows.

    Permission to show pop-up windows

You can also set it up manually:

  1. Open Settings, go to Apps and select Proxima Cloud CRM.

    Proxima Cloud CRM in the list of apps in Settings

  2. Go to Permissions → Location. Select Allow all the time and turn on Use precise location.

    Location permission set to Allow all the time with precise location

Important: If precise location is turned off, the device reports only your approximate location, and the distance in the call may be very large.

2. Turn on location on the device

  1. Open Settings and select Location. Make sure that location access is turned on.

    Location access turned on

  2. Open Location services and make sure that Wi-Fi scanning and Bluetooth scanning are turned on. They help the device find your location more accurately.

    Wi-Fi scanning and Bluetooth scanning turned on

3. Turn off battery restrictions for the app

Power saving can turn off GPS in the background, which affects the distance calculation. Remove battery restrictions for Proxima Cloud CRM:

  1. Open Settings → Apps → Proxima Cloud CRM.

  2. Open Battery and select Unrestricted.

    Battery usage for Proxima Cloud CRM set to Unrestricted

After you change the settings, close the call again. If the distance is still not shown or is incorrect, see Distance in call.